At RiversEdgeProducts.com, we like to be as upfront with our shipping charges as possible so shopping with us is hassle-free and a fulfilling experience for you. If you have any questions that are not answered below, please contact us.
All orders under $50 will have a flat rate shipping fee of $7.95. All orders over $50 will be shipped for Free in the 48 contiguous United States. This only applies to orders placed in the 48 contiguous United States as we are responsible for Duties & Taxes plus higher rates for orders leaving the country.
The order summary in Your Account may show a shipping delivery estimate. We do our best to accurately estimate when items will ship from our facilities. Estimated shipping dates are based on several factors, including how quickly we can pack and ship items for your order.
Delivery DateIf the order is past an estimated delivery date and you have not received it, please contact customer service and we would be happy to check on the status of your order. Orders shipped via a trackable method, such as UPS, should have tracking information available in the order summary in Your Account. Please check this information if available and review the following options:
If the tracking information indicates the package has been delivered, please check with your neighbors, family members or mail department. Packages are occasionally left with neighbors, building managers, or are placed somewhere relatively safe such as your porch, driveway, garage, or even behind bushes, as determined by the carrier.
If the tracking information indicates that the package is being returned to us, or if the address is outdated or incorrect, it may have been undeliverable. Please contact us with questions if you are not sure where your order is.
Tracking Your OrderWondering about an order you have already placed? Visit your order summary in Your Account.
Products Shipping by RiversEdgeProducts.comRiversEdgeProducts.com may estimate shipping and delivery dates based on the availability of the products you ordered, the shipping options you selected and information received from our carriers.
If you are not sure whether or not all or part of your order has been shipped, check the status of your orders and tracking information in the order summary located in Your Account. If you have a tracking or delivery confirmation number, follow the links and phone numbers below for more information.
International and U.S. Territory Shipping
If you order from a website that provides shipping to international locations or US territories, these shipping destinations are identified at checkout. When you begin checkout, available shipping destinations can be selected from pull-down menus for Region and Country. If your desired destination is not included in the available selections, We cannot ship orders to it.
APO and FPO Addresses
When you request that your order ships to an APO or FPO address, the package will ship SAM (Space Available Mail). SAM is no additional charge and will ship your package from the APO or FPO address via the next available boat.
Occasionally packages are returned to us as undeliverable. If you suspect your order cannot be delivered as addressed and you have not received confirmation of its return after four weeks from an estimated delivery date, please Contact Us.
Our carriers may deem a package undeliverable for one of the following reasons:
If the address is incorrect or outdated, the package is typically returned to us by the carrier or the unintended recipient. Please double-check your address carefully when placing a new order.
To change an outdated or incorrect address from your account, click "Edit" under Account Information in Your Account and change the address that is outdated or incorrect to an updated or correct address. If you have an open order with an incorrect ship to address please contact Customer Service, updating your account does not automatically update an open order. Orders not yet shipped will be updated. Orders in route may be redirected per your request; charges will be the responsibility of the customer. After your order is returned, it will be processed as a Don’t Want and a subsequent order would have to be placed.
If a post office box address was entered in a format our system does not recognize, the order would be canceled and/or package would be returned to us. After your order is returned, it will be processed as a Don’t Want and a subsequent order would have to be placed.
Failed Delivery Attempts
Most of our carriers will make three attempts to deliver a package. Packages that contain a certain dollar amount of merchandise may require a signature. Otherwise, it is generally up to the driver's discretion to determine whether a signature is required. If the driver feels it is best to obtain a signature and no one is present to accept the delivery after three attempts, the package will be returned to us. After your order is returned, it will be processed as a Don’t Want and a subsequent order would have to be placed.
Your package may have been delivery refused by a member of your household not expecting a package. After your order is returned, it will be processed as a Don’t Want and a subsequent order would have to be placed.