Return Policy - Retail Consumer

At Rivers Edge, we take extraordinary steps to ensure our merchandise arrives at its final destination in excellent condition. Our order packers are thoroughly trained in the most up-to-date packing techniques available. However, once a shipment leaves our facility, there are many outside influences beyond our control that can result in damaged merchandise. Therefore, we ask that you check your order thoroughly for any potential breakage. This recommendation applies to both our wholesale dealers and retail consumers, as returns can only be processed through the store from which a purchase was made. We thank you for your patronage and hope that you’ll find our merchandise far exceeds your expectations.


Our hassle-free 30-Day Money-Back Guarantee is designed to give you peace of mind

Changed your mind? If you aren't delighted with your purchase, you can return a product within 30 days and We will happily refund the purchase price. 



You can return most new, unopened items within 30 days of delivery for a full refund, as noted below:


Refunds, Credits and Balances Due 

As soon as the fulfiller receives and processes your return, We will notify you via email. Your credit card should be credited within 10 business days of the time that you receive this email. The return credit should be reflected on your statement within one or two billing periods, depending on your financial institution's billing cycle. 


Defective Items 

A defective item is one that is inoperable but has no apparent damage. If you receive defective merchandise, please contact Customer Service for assistance. 


Damaged Items 

If an order arrives to you with obvious shipping damage, please refuse the delivery. If you have accepted delivery and then find shipping damage, please contact Customer Service immediately using the contact information included with the order. 

Please save all packaging material and paperwork for the order if shipping damage is a possible issue. If you dispose of packaging material or attempt to return the merchandise without contacting support, you jeopardize our chances of making a claim, and you may not receive credit for the return. 


Limits of Responsibility 

We accept no responsibility for user-initiated damage and/or loss of parts incurred during operation or use of the product.